Inbox
Everything that needs a person — from every channel — in one river of work.
- In every plan
- Connected to every other module
The Inbox unifies every conversation from Email, Chat and Socials with the grouped situations your other modules raise. Interactions flow down a timeline from now, each with a wait bar that grows the longer someone waits, so what is going cold stands out without a filter.
What Inbox is made of.
In the app: Communications › Inbox. These are the pages you will find there.
Overview
What to respond to, and why — the context layer above the work.
Interactions
The working list: Needs you, Waiting, Unread, Resolved and All as views of one page.
Settings
Grouping, declutter preferences and which sources are admitted.
On your plan
Shared, omnichannel team inboxes are part of Pro and Enterprise. Solo has the Inbox for one person. Compare plans
What this looks like on a normal day.
Answer from the list
Each row shows what was asked and a short suggested reply. Send it, edit it, open the thread or push it to later — without leaving the list.
- Suggested replies drafted with context
- The open conversation docks beside the list
- Replies go out through Email, Chat or Socials as appropriate
Situations, not noise
System events — a failed payment, a site outage, a form submission — arrive as grouped situations with “+N events”, not as one alert per ping.
- Connected apps report into the same list
- One row per situation
- Resolved means resolved everywhere
Know who you are talking to
Every conversation is joined to its CRM record, so the history, the open work and the last invoice are one click away.
- Contact context beside the thread
- Hand a conversation to a teammate
- Hand it to Donna to draft or summarise
Who leans on inbox most.
People running it alone
Nothing to configure, nothing to integrate. It works the day you open it.
Teams who keep missing each other
One place everyone can see, so nobody has to ask what happened.
Businesses with clients waiting
Files, updates and invoices your clients can reach without another login you pay for.
You never use this module alone
Everything here is joined to the rest of the workspace, so nothing has to be copied anywhere. And Donna is standing in this room with you — ask her to do the work in it and she will, then tell you what changed.
Have someone walk you through itThe modules this one talks to most.
Communications
Communications
Every conversation — team, email, social and calls — in one place that knows who it is about.
Communications
Your real mailboxes — Gmail, Outlook or any IMAP/SMTP account — read and answered here.
Communications
Socials
DMs and comments from your business pages, answered before they go cold.
Clients & Business
CRM
Every client, every conversation, every deal — one honest history.