Communications
Every conversation — team, email, social and calls — in one place that knows who it is about.
- One shared database
- Connected modules
Communications is four modules and one inbox. Chat is for your team, Email is your real mailboxes, Socials is your business pages and DMs, and Calls run across all of them. The Inbox sits above them and shows every conversation that needs someone, with replies going out through the channel that owns it.
Where Communications lives.
In the app: Communications › Inbox · Chat · Email · Socials. These are the pages you will find there.
What this looks like on a normal day.
Ownership is singular, visibility is not
An Instagram DM belongs to Socials, a thread to Email, a room to Chat. The Inbox shows all of them without copying any of them, so nothing is answered twice and nothing is lost between tools.
- One set of views everywhere: Needs you · Waiting · Unread · Resolved · All
- Replies go out through the source that owns the conversation
- Every conversation links to the CRM record it is about
Triage tells you what matters first
Triage is the important subset of the Inbox, each item carrying the reason it is there. It lives in the flyout, on Home and in the sidebar — not in another tab.
- Significance decided on the server
- Learns which senders matter to you
- Grouped situations instead of repeated alerts
Calls without another app
Audio and video calls, guest links for people outside the organisation, recording and transcription — started from a chat, a record or the flyout.
- 1-on-1 audio on every plan
- Video, group calls and recording on Pro and above
- Guest links for clients and partners
Who leans on communications most.
People running it alone
Nothing to configure, nothing to integrate. It works the day you open it.
Teams who keep missing each other
One place everyone can see, so nobody has to ask what happened.
Businesses with clients waiting
Files, updates and invoices your clients can reach without another login you pay for.
You never use this module alone
Everything here is joined to the rest of the workspace, so nothing has to be copied anywhere. And Donna is standing in this room with you — ask her to do the work in it and she will, then tell you what changed.
Have someone walk you through itThe modules in Communications.
Communications
Inbox
Everything that needs a person — from every channel — in one river of work.
Communications
Chat
Team conversations that stay next to the work they are about.
Communications
Your real mailboxes — Gmail, Outlook or any IMAP/SMTP account — read and answered here.
Communications
Socials
DMs and comments from your business pages, answered before they go cold.
Communications
Calls
Audio and video calls, started from wherever the conversation already is.