From inbox to workflow: turning communication into execution

Email and chat are where work starts. Learn how to route, assign, and track conversations so they become real progress.

5 min readBy UNOBITS Team

Stop treating messages like loose ends

If your team lives in inboxes, you’re managing work with “read/unread” as your primary workflow.

A shared inbox plus routing rules turns messages into owned, trackable work items.

Make every conversation searchable and connected

Link threads to clients, projects, and tasks. This keeps new teammates from asking the same questions and prevents decisions from disappearing.